TowGig Policies

THE BUYER AND EXPERT OPERATING AGREEMENT with TowGig

A "BUYER" is a motorist, car dealer, or car owner. An "EXPERT" is a Tow Operator, Vehicle Service Assistant, or Motor Mechanic.

Please carefully read this Buyer and Expert Agreement (hereinafter referred to as the "Agreement") which is entered into between the Vehicle Owner (hereinafter referred to as the "Buyer") in need of the services of fixing, towing, or hauling vehicles (hereinafter referred to as "Services"), an Vehicle Service Provider (hereinafter referred to as the "Expert") a professional that provides the services, and TowGig Technologies (hereinafter referred to as the "TowGig" or the "Company") the provider of the TowGig Platform.

These terms incorporated herein apply to your access to and use of all services provided by TowGig. The Buyer, The Expert (hereinafter referred to as the "Parties) understand that by using the TowGig services (including, without limitation any associated links, you agree to be bound by the terms of the agreement.

BUYER POLICY

BUYERS REGISTRATION:

To access our Services, you must be a legal entity, or an individual of Eighteen (18) years of age or older who can form legally binding contracts. Buyers agree that the TowGig Platform may only be used in accordance with these Terms of Service. If you do not agree with the Terms of Service or do not wish to be bound by them, you agree to refrain from using these services.

Regardless of how you access the Service, to ensure the integrity of the Service, you are required to complete an account registration process. To become a Registered User, you must accept all of the terms and conditions incorporated by reference and linked to these Terms of Service. By becoming a Registered User, you agree to:

  • abide by the Terms of Service and the processes, procedures, and guidelines described throughout the Website and Application;
  • be financially responsible for your use of the Website and Application and the purchase or delivery of services; and
  • perform your obligations as specified by any Service Agreement that you accept, unless such obligations are prohibited by law or by the Terms of Service.

To become a Registered User and to access services you must register for a Buyer Account. You agree to provide true, accurate and complete information as prompted by the registration form and all forms you access on the TowGig Platform and to update this information to maintain its truthfulness, accuracy and completeness.

PURCHASING AND PAYMENTS:

Buyer is solely responsible for all of its costs and expenses related to the Service purchased on TowGig. Buyer pays TowGig to create an order from Experts on the platform. TowGig partners with Payment Services Providers for purposes of collecting all payments from Buyers and transferring such payments to Expert, and holding funds in connection with TowGig Balances.

All payments services in connection with the collection of funds on the TowGig platform are performed by TowGig's Payment Services Providers. A Buyer may not offer direct payments to Experts using payment systems outside of the TowGig platform. In the event, you have been asked to use an alternative payment method, please report it immediately to Customer Support.

Purchases on the TowGig platform can be made by using one of the following payment methods: Credit Card, PayPal, or existing TowGig Wallet Balance. Buyer's existing Wallet balance will be applied automatically to the next purchase.

LOCATION CHANGE:

Thanks to the flexibility in our technology that enables Buyer to change their vehicle drop-off location during a live delivery. However, we cannot decide what the Expert must do in a situation where the Buyer wants to change the car drop off location. Some experts are restricted regionally, so bear in mind that the Expert May accept or decline a change of delivery location.

In any case, the buyer must ask the expert first and if they agree before they can change the vehicle drop-off location through the app.

SUBSCRIPTION & BENEFITS:

Users of TowGig Center get extra benefit/bonus when they subscribed to a benefit plan. Buyers agree to contact our affiliate partners including TowGig contacted experts for any benefit that is not provided directly by TowGig, using the provided contact details that TowGig shall give Buyers to get the stated benefit from them.

AUTO ITEM PURCHASE:

The Expert usually carries Auto Items of Spare Parts such as battery, jump-start cable, oil, and more for sale. If the Buyer chooses to buy any product from the Expert, such a transaction is between the Buyer and Expert. Parties understand that TowGig does not manage or control the item price of how the Expert sells the item(s).

ROADSIDE ASSISTANCE/AUTO CARE SERVICE:

The Buyer is advised to discuss rates and agree with the Expert before starting service to evade any possible dispute. The Buyer's vehicle is covered/protected by the Expert business insurance. That is why the Expert must have liability protection for their business, and the Buyer can ask to see it before allowing the Expert to commence service. In any eventuality, TowGig is not liable. But will help provide the necessary assistance to make the mediating process smoothly.

STORAGE:

The Buyer understands that the cost paid to a service does not include storage fee if the vehicle is towed to a storage facility or left at the repair shop. That will be a personal arrangement and agreement between buyer and the Expert provider, or storage owner.

ACCEPTABLE USE/CONDUCT:

When accessing or using the Services, you agree that you will not violate any law, contract, intellectual property or other third-party right or commit a tort, and that you are solely responsible for your conduct while using our Services. At the Buyer service location, the Buyer and Expert agree not to get into each other's personal space. This will ensure and help improve safety, eliminate distraction, and enable the Expert to focus on producing quality service.

EXPERT POLICY

EXPERT RESPONSIBILITIES:

In addition to all other obligations contained herein, Expert agrees:

  • To furnish all tools, labor and supplies in such quantities and of the proper quality to professionally and timely perform the Services;
  • To proceed with diligence and promptness and hereby warrants that such Services shall be performed in accordance with the highest professional workmanship and service standards in the field to the satisfaction of the Buyer;
  • To comply, at its own expense, with the provisions of all state, local and federal laws, regulations, ordinances, requirements and codes which are applicable to the performance of the Services hereunder;
  • To require its sub-Experts to comply, at their own expense, with the provisions of all state, local and federal laws, regulations, ordinances, requirements and codes which are applicable to the performance of the Services hereunder or to sub-Expert as an employer, including maintenance of standard Workers' Compensation as required by law.

EXPERT WITH EMPLOYEE(S):

The super expert with employees agrees to share this policy agreement with their employee(s), explain to them in detail about the requirements from them as vehicle service expert to operate on the TowGig vehicle center.

LABOR COST DISCOUNT:

In the event that Buyer tows their vehicle to the Experts shop, the Expert would discount 10% on labor cost to the Buyer. If an outside auto service provider happens to bring a Buyer's car to a repair shop where the Expert is a contractor with TowGig, the Buyer can still get a 10% discount on labor cost. The Buyer is responsible to ask the shop for the labor discount. Feel free to contact us for verification and further information.

EXPERT DELIVERY OF THE SERVICES:

The Expert shall commence the provision of the Services immediately and after the Buyer places an order for the services requested on the TowGig Platform in accordance to the requirements of the Buyer. The Expert shall complete the Services within stipulated dates agreed. Failure to comply with the delivery completion duration can be interpreted as a breach of this agreement and shall warrant the termination of this agreement.

The Expert warrants to the Buyer and TowGig that all services provided will be of good quality, in conformance with the highest standards of the profession and in conformance with this Agreement.

EXPERT COMPLIANCE & INTEGRITY OF SERVICES:

Expert acknowledges that the Company is responsible for the conduct, management and operation of the services on the Platform and TowGig Center. The Expert will provide the Services under the control of the Company. The Expert will provide the Services in full compliance with this Agreement and all Applicable Law.

The Company may, in its discretion, amend the agreement, in whole or in part, as it deems necessary, for purposes of the conduct, management and operation of Services, the integrity and reputation of Services, the Buyer experience, and compliance and consistency with Applicable Law. The Expert will continue to perform the Services in accordance with the amended Agreement.

REPORTING:

The Expert in a timely manner will:

  • furnish to the Company the reports set out in, and in accordance with, the agreement, or as otherwise Prescribed by the Company;
  • promptly give notice to the Company upon the Expert becoming aware of any non compliance of the Expert with the agreement, any Material Breach or any Event of Default;
  • promptly give notice to the Company of any material breach or allegation of a material breach of any Applicable Law committed by a director, Buyer or Significant Interest holder of the company of which breach or allegation the Expert has knowledge or would have had knowledge upon reasonable inquiry;
  • promptly give notice to the Company of any Information Security Incident or any event or circumstance that has occurred or will occur that materially adversely affects the company or the Expert.

EXPERT VERIFY BUYER:

Experts must Identify, verify the right Buyer and their automobiles before they commence any service. This is for safety, security, and smooth vehicle service transactions between the Buyer and the Expert.

DOCUMENT VERIFICATION:

Experts are qualified professionals and skillful in their auto services. However, when the Expert arrives at the service location, the Buyer may request the Expert professional license or certification, or coverage protection prior to commencing the job. TowGig does not require the Expert to present to the Buyer their qualifications document. But in the event that Buyers request for the above verification, Expert should oblige to the Buyer request.

Experts also understand that this verification option shall bring an amazing vehicle service experience if agreed. TowGig will run a personal or business check on Experts business and professionalism in order to confirm that you are a legitimate person and a professional business. It will also guarantee the safety and security of both users on the TowGig Platform, as well as making sure that Expert meets the criteria of rendering a secure, smooth, and genuine business through TowGig Platform.

CHANGE BUSINESS NAME OR LOCATION:

In the event of a change in Business name or Location, the expert must notify TowGig staff immediately, not later than Seven (7) to (10) days with any such changes made, new address or new business name. Expert is to do so by informing TowGig support of any changes made.

NO EXTRA COST:

The Expert is not allowed to ask for extra money from the Buyer for a service provided other than the initial agreed amount. This type of conduct is not acceptable and is a call for instant termination from the TowGig Center. The Buyer must report this type of conduct to TowGig staff immediately.